Essential rules on protecting against scammers

The O! Mobile Operator warns about scammers and reminds on protection rules.

There is a growing number of phishing/fraud links to fake websites of well-known companies and banks.

The scheme is simple: you receive a link (e. g. www.[brand name].id4007.kg) to a personal information form. Reasons may vary: you can either need to receive a large-amount transferred from abroad or you may think you are being given a big prize.

Such links look like ones leading to actual website – intruders often use alike names. If you use the link, scammers can get access to all your personal info such as e-mail, bank card details, passwords, and other.

Scammers can also make video calls via messengers. They may ask you to enable screen sharing on your smartphone. If you do so, you allow scammers to see all the phone info including personal codes sent by banks by SMS for you to confirm a transaction o login your personal account.

Beware of scammers and learn basic cybersecurity rules.

BEAR IN MIND!

1. Never tell the following to anyone:

personal codes sent by SMS;

CVV/CVC code written on your card’s back;

login and password for your mobile and online banking personal accounts.

Contact center operators and bank staff never make phone calls asking to tell the SMS code or use a link. If something like this happens, put the phone down.

2. If you receive a video call in the messenger with request to enable screen sharing on your smartphone. Terminate the call immediately and block the dubious contact in the messenger settings. Disable notifications on the screen for security purposes so that you can only read them when you open them.

3. If you have a call from a government agency with an alarming information about anything (money, family members, whatever), stop the call immediately. Verifying such information is easy: find the agency’s contacts online and call back.

4. If a friend or family member writes to you asking to lend some money for whatever reason and tells you the card number, do not hurry up sending money. Call back and make sure if he/she really sent the message. Remember that scammers may use look-like phone numbers or photos of your friends or family members.

5. Scammers may use your voice to validate financial transactions.

So, try to listen to people you do not know without talking to them, joining a discussion or saying words like “yes” or “yes, I confirm that”.

O! Mobile Operator is implementing an anti-phishing program to protect its customers against scammers’ spam and recommends to ensure maximum security by ignoring dubious links, using multi-factor account authentication, and setting additional PINs and passwords in messenger settings.

In case of suspected fraud:

• be vigilant and verify information;

• report such facts to short code 102.

You can also contact the O!’s 24/7 customer support service to report a dubious phone number:

• WhatsApp: +996 705 700 700,

• Telegram: @o_mobile_operator_bot,

• online chat on o.kg,

• or via personal messages in social media such as Facebook, Instagram, Odnoklassniki, VKontakte, YouTube or Twitter.

Licenses issued to NUR Telecom LLC by the State Communication Agency under the State Committee for Information Technologies and Communication: no. 16-0062-КР, no. 16-0063-КР dated 06.12.2016