FAQ
It depends on your device.
The download speed reaches 42.2 Mbps in 3G network.
Your device should support HSDPA; HSPA; UMTS; W – CDMA.
The download speed reaches 150 Mbps in 4G network.
Your device should support frequencies 2600 MHz (Band 7 or range 7) and MHz (Band 20).
You can ask your device manufacturer about capacities of your phone or modem.
Where is top-up available free of charge?
Subscribers of the O! Mobile Operator can top up their accounts fee-free in the My O! app, at O!’s payment terminals, and O!Store sales and service offices.
Uploading an O! pre-paid card. The O! network offers its subscribers using a pre-paid card to top up their balances or those of their friends and loved ones. Pre-paid cards are presented in the following three denominations: 25 KGS, 50 KGS, 100 KGS, 200 KGS. Carefully scratch off the secret code protective cover. Dial the following on your mobile phone: *101#. Once you have successfully uploaded the pre-paid card, you will be notified on your phone balance top-up and the top-up amount. As the pre-paid is uploaded, your balance will be topped up with the amount equal to the card denomination.
Uploading a pre-paid card for another O! user. You can use your phone to upload a pre-paid card for any other O! network user. To do so, you should dial as follows: *101*16-digit pre-paid card secret code*subscriber number as 070ХХХХХХХ#.
Should you enter a wrong number for balance top-up, visit a service office with the document certifying the payment (receipt).
You request will be reviewed within 2 days. If your request is approved the mistaken payment amount will be forwarded to the correct subscriber number specified in your request form.
The company does not guarantee full amount refund as the other subscriber might spend that in full or partially. The amount will be adjusted once within the limits of the user balance you topped up by mistake.
To restore your SIM card, visit an O!Store sales and service office.
SIM card will be restored free of charge. You should produce your ID.
A mobile phone has become an attribute without which almost nobody in Kyrgyzstan can imagine their life. The development of cellular communications makes some people feel happy and causes distrust among others. Are cellular communications and its facilities dangerous to human life and health? Anton Kovalenko, the technical director of the mobile operator O! answers.
The O! mobile operator works to provide telecom services to people taking into account the constitutional right of every citizen to a favorable environment. It is critical for the company to build communication facilities in accordance with the current laws of the Kyrgyz Republic, in strict compliance with all requirements and standards.
Each new communications facility undergoes a thorough inspection, which includes measuring electromagnetic radiation (EMR) levels to ensure compliance with acceptable levels of energy flux density. After completing the construction of each facility, careful monitoring of the EMR level is carried out in cooperation with a licensed organization. In addition, inspections are regularly carried out by authorized government authorities.
Based on the results of such inspections and many years of scientific research around the world, it has been found out that cell towers that comply with all norms and standards do not pose any danger to people’s health. The company has necessary documentation containing results of examination by authorized specialists for each tower.
It is also worth noting that, in order to effectively provide services, the O! mobile operator only uses licensed equipment from world market leaders based in CIS and other countries which is widely used by telecom providers all over the world, say, in Europe or USA. It allows us to provide high quality service and meet all necessary standards.
- Is it necessary to install cellular antennas on buildings or near houses?
The quality of cellular communications directly depends on the number of base stations operated. Cellular service providers install additional antennas to improve signal reception. The more base stations there are, the better and more reliable the signal is. Therefore, installation of new antennas generally benefits everyone. The development of cellular communications is intended to improve living conditions of the people providing them with an opportunity, in case of emergency, to promptly report what happened to relevant authorities and be in touch with relatives living in different parts of the country and the world.
The O! Mobile Operator values its customers and regularly runs promos as part of its loyalty programs. Here is what users may be given as incentives for their network activities:
extra data GBs,
bonus minutes and SMS,
soms added to their account balance which can only be spent on telecom services.
Note: the gift som amounts and those awarded for topping up account are only intended for paying telecom service fees and cannot be used through the O!Dengi wallet or O!Bank.
Notices of gifts awarded may either be sent as push notifications in the My O! official app or as SMS from the company’s official alpha names such as О! and Moi O!. You can also read info on your personal offer when topping up your account via an O! cash-in terminal.
This means you can always be sure that the message has truly been sent by O! and contains valid bonus information. You can contact the 24/7 support service for details on promos available to you:
WhatsApp: https://wa.me/996700000999
Telegram: https://t.me/+996700000999
Online chat in the bottom-right corner of the website
Find more promos, discount info and offers on the Promos page.