Reasons why Contact center is the student’s best part-time job

Contact center becomes a career starting point for many successful managers and leaders. This job can teach how to communicate with people, sort out, and expand the network of acquaintance. Our publication will tell you about these and other, less obvious, advantages of the job by example of one of the country’s largest contact centers, the Support Service of the O! mobile operator.

Line operator can be considered real champions in resolving a wide range of issues. They have huge arrays of information at their disposal and can manage diverse communication media as the O!’s knowledge base contains hundreds of answering scenarios called scripts.

A part of the load the operators used to bear is now assumed by the My O! app that allows to have answers to numerous FAQs about account balance, current plan and services without calling to the contact center.

The O! Support Service is a super-multi-channel contact center that accepts not only phone calls but also messages sent via popular apps and social media. The operators receive over 12,000 queries per day from all over the country. The per year number of queries even exceeds 4.5 million.

Advantages working at the O!’s contact center

Communication is a skill that directly influences the present-day people’s lives including our relationships with other people, success and development, career opportunities, and prosperity. And this is the skill that guys pump up here in the contact center because it is on the way you respond to the customer not only the person’s mood but also the company’s success will depend.

Start your career path at the O!’s contact center and you can get an excellent experience dealing both with people and business processes that will be of much use to you in any sphere of life.

1. Flexible hours, downtown-based office, and free mobile service

Students may work part-time at the most state-of-the-art, spacious and convenient office in the center of the city. If you choose to work in the evening, you will be provided with staff home delivery. You can also stay on the line with unlimited toll-free mobile service and internet.

2. Easy start

O! invites everyone who wants to grow up and evolve together with the team of the Kyrgyzstan’s leading mobile telecom service provider.

Why the O! mobile operator?

Choosing the right job brings you success. To become successful, you should work for a successful and high growth potential company which does not stand still but evolves rapidly.

The present time is characterized by proactive youth willing to work and study at the same time. The O! mobile operator gives you such an opportunity: you can make good money, be a student, and obtain a rewarding experience for your future.

You do not need any special education to get a job at the contact center. The key employment criteria include communication skills, friendliness, flexibility, being client-oriented, good articulation and well-bred speech, good writing skills, aptitude for learning, sense of responsibility, and team work abilities.

The training system that includes both a theoretical component and practical learning with experienced mentors will help you feel confident on the line already on your first working day.

3. Lifetime skills

Through the working at the contact center, you will develop your universal soft skills. Ability to stay calm in any circumstance and knowledge of communication rules are what you may need at any time. This is the place where you can learn to work under pressure and develop your approaches to dealing with objections. The knowledge base the contact center specialists work with will stay with you for a long time and be of much use in many life aspects. Examples include being versed in service plans and knowledge of finance product specifics and state-of-the-art telecom solutions.

4. Free training

The company provides development opportunities by delivering free training sessions, both its own and outsourced. These may be workshops on rhetoric, speech standards or sales techniques. Regular training sessions include those on specifics and advantages of the products or services the contact center specialist deal with on a daily basis.

5. You can never be bored!

Working as an operator means not only serious talks on mobile communication but also funny stories about customers. Some of them may confuse terms such as gigabytes and hectares, call a terminal a terminator, or say “costumier” instead of customer.

The O!’s contact center is a place where you can find new friends who share goal commitment and the will to become better day by day. Here is where a whole community of proactive, positive and intelligent specialists, each gifted in their own ways, develops. The company often holds contests where participants are rewarded with merch. Recent events included the People’s Friendship Fest where guys presented ethnic cuisines. The team also gathers from time to time for movie parties, playing the Mafia game, quizzes, or sports competitions. Life is flourishing here!

Come join us!

Apply on team.o.kg and join the super-team of the O!’s contact center.

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You may ask any question about mobile service online on the o.kg website, in social media such as Facebook, Instagram, Odnoklassniki, VKontakte, YouTube or Twitter, via WhatsApp: +996 705 700 700 or Telegram: @o_mobile_operator_bot.