If you have difficulties making calls or using internet in roaming you can send a specific query to the help desk service.

Types of free queries	Command
«Difficulties receiving incoming calls»	1351#
«Difficulties making outgoing calls to the Kyrgyz Republic»	1352#
« Difficulties making call in host country»	1353#
«Internet traffic unavailable»	1354#
Check the remaining number of USSD queries available	1359#

As soon as your query is processed you will be notified on solution by SMS from number 708.

Service terms:

1. The service is provided free of charge and available to all individual subscribers in roaming subject to their registration with a roaming partner network.

2. Up to 5 queries can be sent within a day

You can also report your difficulties making calls, sending SMS or using internet to receive free advice in WhatsApp: 996 705 700 700.

Help service